Skip to content
Heylo
CreateSign in

Channel one

One desk. Every visitor on the site.

Replies land in a shared inbox the moment someone writes. Notes stay with the team. The widget stays on their page.

Create a workspace

How a message lands

From the page they are on, to the desk you already share.

  1. First

    Paste the snippet

    One script tag. The widget sits on the page the visitor is already on.

  2. Next

    They write on the site

    The message leaves with them still looking at the product. No ticket form. No new tab.

  3. At the desk

    The team answers from one desk

    It lands in a shared inbox. Anyone can pick it up. Notes stay off the visitor thread.

The desk

What the team actually uses after someone writes.

Shared inbox
Every open chat on the site is on one list. Assign it, snooze it, or resolve it from the same thread.
Internal notes
Warehouse holds, order IDs, and handoffs live on the conversation. Visitors never see them.
Presence on the widget
When someone on the team is at the desk, visitors see it. When you are away, they can still leave a message.
Same inbox on the phone
Agents sign in on the mobile app with the same workspace. Replies use the same thread.

Install

Drop this on the site. The key comes with the workspace.

After you create a workspace, Settings replaces YOUR_WIDGET_KEY with yours. Paste the snippet before the closing body tag.

Allowed websites are set in the workspace. Messages from other origins do not join the inbox.

Widget snippet
Same tag you copy after signup. Placeholder key only.
<script src="https://heylowidget.itemwave.com/embed.js" data-harbor-key="YOUR_WIDGET_KEY" async></script>

Open a desk. Wait for the next visitor.

You get a widget snippet and a shared inbox. Invite the rest of the team when the first chat lands.

Create a workspaceSign in